Refund Policy

This Refund Policy explains when LazimFix refunds money, when we charge a call-out fee, and how to ask for a refund. It sits alongside our Terms of Use.

You can cancel or reschedule free of charge up to 3 hours before the agreed time window. Nothing is charged and any deposit is returned in full.

A call-out fee may apply if our technician arrives within the agreed window and cannot start work because nobody is available, access is refused, or the problem described is materially different from what was booked. We always tell you the fee amount before charging it, and we waive it when the job is rebooked within 7 days.

If we cannot complete the work you paid for, you pay only for the part completed and get the rest refunded — or we return and finish it at no extra labour cost, whichever you prefer.

Our work is warranted for 12 months. If the same fault returns, we re-attend and repair it free. A refund is offered only where a repair is not possible or has already failed twice; in that case we refund the labour charge for the affected work.

Parts fitted to your equipment carry the supplier's warranty, not a cash refund. Special-order items (non-stock parts, custom fittings, painted or cut materials) cannot be returned once ordered. If a part we supplied is faulty out of the box, we replace it free.

If something was missed, tell us within 24 hours and we return to put it right at no charge. A partial refund is considered only where a return visit is not practical.

Deposits for AMC plans and large jobs are refundable in full before the first scheduled visit. After that, we refund any unused whole months on a pro-rata basis with 30 days' notice.

Email hello@lazimfix.com or message us on WhatsApp with your invoice number, the date of the job and what went wrong. Photos help. We reply within 3 working days.

Refunds go back by the same method you paid with — card, bank transfer, or cash link. Please allow 5–10 working days for the money to appear, depending on your bank.

Work you approved that was carried out correctly; parts already fitted; third-party fees such as municipality permits; and amounts already settled for completed scheduled visits under a contract.

This policy does not reduce any right you have under UAE consumer protection law. If you are not satisfied with our decision, you may contact the relevant consumer protection authority.